Named first by ChatGPT.
Or every dollar back.

Who it applies to

Any Australian business we accept into the Partner Program, including online stores. We assess your business, category and location before you pay anything, and we only accept a business when the #1 spot for its question is open and we believe we can win it. Once you have paid, the guarantee applies and we cannot withdraw it.

What we guarantee

Within 60 days of your listing going live, ChatGPT will name your business first in answer to the question we agree with you. If it does not, we refund every dollar you have paid us: your setup fee and every monthly fee.

Day 1 is the day we email you to say your listing is live.

The question

Before we start, we agree one question with you in writing. It names what you do and where: “Who is the best plumber in Geelong?”, or for an online store, “What is the best place to buy swimwear online in Australia?”. Neither of us can change it afterwards unless we both agree in writing.

How we check

On day 60 we ask the agreed question in five new chats in ChatGPT’s free version, signed out, with nothing carried over between chats, from a connection in the city named in the question (or anywhere in Australia for an online store). The guarantee is met if your business is the first business named in at least three of the five answers.

We send you a dated screenshot of all five answers the same day. You are welcome to watch the check live on a call, or to run it yourself on the same day. If your results and ours differ, we run it again together and that result counts.

If ChatGPT is down, or answers without naming any business, we check again the next day. If OpenAI withdraws the signed-out version, we use the closest equivalent, or you can choose the refund.

What we need from you

Answers to our setup questions within seven days of asking, and your business name, phone number and address kept the same while we work. If anything we are waiting on holds us up, we tell you in writing and the 60 days pause for the length of the delay. You do not lose the guarantee.

How to claim

Email hq@starworkshq.com any time in the 30 days after day 60. You do not need a reason beyond the check result. We refund to the account you paid from within 14 days. After a refund your plan ends, with no cancellation or exit fee. If you would rather stay on, you can.

Claiming costs you nothing. We pay for the check.

Who gives this guarantee

Starworks Australia (trading as Starworks HQ), ABN 68 843 826 983. Email hq@starworkshq.com.

Your other rights

This guarantee is in addition to your other rights and remedies under the law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.

About ChatGPT

ChatGPT’s answers vary from one chat to the next, and we do not control it. That is why the question and the way we check are fixed before we start. Starworks is not affiliated with, endorsed by or sponsored by OpenAI. ChatGPT is a trademark of OpenAI.